Privacy & Confidentiality Policy

Your privacy and data security are of utmost importance to us.

Last Updated: January 2025

RADICAL GAMING SOLUTIONS, LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Make a purchase or place an order
  • Register for an account or warranty
  • Contact us for customer support or inquiries
  • Subscribe to our newsletter or promotional communications
  • Participate in surveys, contests, or promotions

Types of Personal Information:

  • • Full name and contact information (email, phone number, address)
  • • Billing and shipping addresses
  • • Payment information (processed securely through third-party payment processors)
  • • Purchase history and product preferences
  • • Account credentials (username and encrypted password)
  • • Communication preferences and marketing opt-ins

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • • IP address and geographic location
  • • Browser type and version
  • • Operating system and device information
  • • Pages viewed and time spent on our website
  • • Referring website and search terms used
  • • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various business purposes, including:

Order Processing

Process and fulfill your orders, manage payments, and provide customer support

Communication

Send order confirmations, shipping updates, and respond to inquiries

Service Improvement

Analyze usage patterns to improve our website, products, and services

Marketing

Send promotional offers and product recommendations (with your consent)

Security

Detect and prevent fraud, unauthorized access, and other illegal activities

Legal Compliance

Comply with legal obligations and enforce our terms and policies

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, email service providers, and website hosting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to legal requests.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

SSL encryption for data transmission
Secure payment processing systems
Regular security audits and updates
Restricted access to personal data
Employee training on data protection
Firewall and intrusion detection systems

Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest standards of data protection.

Your Privacy Rights

You have certain rights regarding your personal information:

Access

Request access to the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal requirements)

Opt-Out

Unsubscribe from marketing communications at any time

Portability

Request a copy of your data in a portable format

To exercise any of these rights, please contact us at deanmartin@radicalgamings.com or call +1 (404) 563-1639.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality and security
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to show relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Changes to This Policy

We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Confidentiality Policy or our data practices, please contact us:

RADICAL GAMING SOLUTIONS, LLC

2440 Worth Ave, Loganville, GA 30052

Phone: +1 (404) 563-1639

Email: deanmartin@radicalgamings.com

We are committed to addressing your privacy concerns and will respond to your inquiries within a reasonable timeframe.

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